Shipping, Returns and Refund Policy
These terms and conditions define the rules and regulations for the use of the Website and for the purchase of products in the MYSHOPPERS online store.
MYSHOPPERS is a brand owned by DRESCH & NUNES LDA , with registered office at Rua da Fonte, Nr49, Un3B, Edifício S.Romão, Leiria, Portugal, and with Tax Identification Number PT517854481 , Email contact@dreschnunes.eu .
We want to guarantee your complete satisfaction. This policy details our shipping procedures, conditions for returns, and the refund process, in accordance with Portuguese and European Union legislation, namely Decree-Law No. 24/2014 of February 14 (contracts concluded remotely).
I. Shipping Policy
1. Origin and Shipping Zones All orders are processed and shipped from our HUB in Leiria, Portugal. We ship to:
- Mainland Portugal and the Islands (Madeira and Azores).
- Continental Spain.
- France, Italy, Germany and other countries in Central Europe.
2. Shipping Companies and Services To ensure safe and efficient delivery, we collaborate with the following shipping companies:
- CTT (Portuguese Post Office): Primarily used for shipments within Portugal (mainland and islands). Services: B2C Next Day, B2C 2-Day Delivery, International EMS.
- Correos Express: Primarily used for express shipments to mainland Spain. Services: PAQ 24, PaqPunto (Collection Points).
3. Estimated Delivery Times The delivery time starts counting from the confirmation of payment for the order. The times below are estimates and may vary during peak season or due to factors beyond our control (e.g., strikes, weather conditions):
- Mainland Portugal: 2 to 5 business days.
- Portugal Islands (Madeira and Azores): 5 to 15 working days, depending on the island.
- Mainland Spain: 2 to 5 business days (via Correos Express).
- Other countries: 5 to 15 business days.
- Free Shipping: We offer free shipping for orders over €70.00 destined for Portugal and mainland Spain.
- Shipping Discount: When purchasing 2 or more items, a 50% discount is automatically applied to the shipping cost, valid for orders destined for Portugal (Mainland and Islands), Mainland Spain, France, Italy, and Germany.
5. Order Tracking As soon as your order is shipped, you will receive an email with the tracking number and a link to track the delivery on the carrier's website (CTT or Correos Express).
6. Delivery Issues Upon delivery, please check the condition of the packaging. If you notice any visible damage (e.g., crushed, wet, or open box), you should:
- Refuse delivery; or
- Accept the delivery, but make a note on the carrier's delivery note (e.g., "Damaged package") and take photos before opening. Contact us immediately via email: contact@dreschnunes.eu .
II. Return Policy (Right of Withdrawal)
1. Your Legal Rights According to EU law, if you are a business-to-consumer (B2C), you have the right to cancel the contract and return the purchased product(s) within a period of 14 calendar days from the day on which the Customer (or a third party indicated by you, other than the carrier) acquires physical possession of the goods, without having to state a reason.
2. How to Exercise the Right of Withdrawal To exercise this right, you must notify DRESCH & NUNES LDA of your decision before the end of the 14-day period. You can do so by:
- Send an email to: contact@dreschnunes.eu.
3. Product Conditions for Returns For a return to be accepted, the products must:
- To be in perfect condition, with no signs of use or tampering.
- To be complete, with all accessories, manuals and documentation.
- It must be in its original, undamaged packaging (without any adhesive tape or labels stuck directly to the product packaging).
- They must be accompanied by the respective purchase invoice.
4. Exceptions to the Right of Return Please note that, according to Article 17 of Decree-Law No. 24/2014, the right of free withdrawal does not apply, among others, to:
- Supply of goods made to the consumer's specifications or clearly personalized.
- Supply of goods which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.
- Supply of sealed goods that cannot be returned for reasons of health or hygiene protection, once opened after delivery (e.g., sealed cosmetic products, underwear, headphones).
5. Return Process and Costs
- The customer is responsible for arranging and paying the return shipping costs to our hub in Leiria.
- We recommend using a tracked shipping service, as we are not responsible for damage to or loss of products during return shipping.
- The return shipping address will be provided after initial contact via email.
III. Reimbursement Policy
1. Refund Processing: After receiving and verifying the status of the returned product(s) in our HUB, we will process the refund within a maximum of 14 days.
2. Refund Amount The refund will include the total amount paid for the returned products.
- If you return the entire order, we will also refund the standard shipping cost (equivalent to the cheapest shipping option available at the time of purchase). If you opted for a more expensive express shipping option, the extra cost will not be refunded.
- If you return only part of the order, the shipping cost will not be refunded.
3. Refund Method The refund will be made using the same payment method used in the original purchase:
- MB WAY / Multibanco: The refund will be made via bank transfer. We will request your IBAN by email for this purpose.
- Credit/Debit Card (Stripe): The refund will be processed directly to the card used.
4. Defective Products If the product has a manufacturing defect or does not match the description, the Customer is entitled to repair, replacement, price reduction or contract termination (full refund), under the terms of the 3-year legal warranty. In this case, MYSHOPPERS will bear the costs of collection and reshipment. Please contact us at contact@dreschnunes.eu with photographs and a description of the problem.
Last Updated: August 4, 2026