Shipping, Returns and Refund Policy

MYSHOPPERS is a brand owned by DRESCH & NUNES LDA, headquartered at Rua da Fonte, Nr49, Un3B, Edifício S.Romão, Leiria, Portugal, VAT no. PT517854481, email contact@dreschnunes.eu.

We want to guarantee your complete satisfaction. This policy sets out our shipping procedures, the conditions for returns and the refund process, in accordance with Portuguese and European Union law, in particular Decree-Law No. 24/2014 of 14 February (distance contracts).

I. Shipping Policy

1. Origin and Shipping Zones All orders are processed and shipped from our HUB in Leiria, Portugal. We ship to:

• Mainland Portugal and islands (Madeira and Azores).
• Mainland Spain.
• France, Italy and Germany.

2. Carriers and Services To ensure safe and efficient delivery, we work with the following carriers:

• CTT (Correios de Portugal): Mainly used for shipments within Portugal (mainland and islands). Services: B2C Next Day, B2C 2 Days, EMS International.
• Correos Express: Mainly used for express shipments to mainland Spain. Services: PAQ 24, PaqPunto (pickup points).
• European Distribution Network (Italy, France, Germany): Used for faster deliveries in these markets, through warehouses located in the European Union.

3. Estimated Delivery Times Delivery time starts counting from confirmation of payment for the order. The times below are estimates and may vary in peak periods or due to factors beyond our control (e.g. strikes, weather conditions):

• Mainland Portugal: 2 to 5 business days.
• Portugal Islands (Madeira and Azores): 5 to 15 business days, depending on the island.
• Mainland Spain: 2 to 5 business days (via Correos Express).
• France, Italy and Germany: 3 to 8 business days (Express Delivery Europe) or 5 to 15 business days (CTT International).

4. Shipping Costs Shipping costs are calculated automatically at checkout based on the total weight of the order and the delivery address.

• Free Shipping: We offer free shipping on orders over €70.00 to Portugal and mainland Spain.

5. Order Tracking As soon as your order is shipped, you will receive an email with the tracking number and a link to follow the delivery on the website of the responsible carrier (CTT, Correos Express or, for deliveries to France, Italy and Germany through the European Distribution Network, the local carrier).

6. Delivery Issues Upon delivery, please check the condition of the packaging. If you notice any visible damage (e.g. a crushed, wet or open box), you must:

1. Refuse the delivery; or
2. Accept the delivery but note a reservation on the carrier's delivery note (e.g. "Damaged packaging") and take photos before opening.

Contact us immediately by email: contact@dreschnunes.eu.

II. Returns Policy (Right of Withdrawal)

1. Your Legal Right In accordance with EU law, if you are an end consumer (B2C), you have the right to withdraw from the contract and return the product(s) purchased within 14 calendar days, from the day on which the Customer (or a third party indicated by you, other than the carrier) takes physical possession of the goods, without having to give a reason.

2. How to Exercise the Right of Withdrawal To exercise this right, you must inform DRESCH & NUNES LDA of your decision before the end of the 14-day period. You can do so:

• By sending an email to: contact@dreschnunes.eu.

3. Conditions for Returned Products For a return to be accepted, the products must:

• Be in perfect condition, with no signs of use or handling.
• Be complete, with all accessories, manuals and documentation.
• Be in the original, intact packaging (without adhesive tape or labels stuck directly on the product packaging).
• Be accompanied by the corresponding purchase invoice.

4. Exceptions to the Right of Withdrawal Please note that, under Article 17 of Decree-Law No. 24/2014, the right of withdrawal does not apply, among others, to:

• The supply of goods made to the consumer's specifications or clearly personalised.
• The supply of goods which, by their nature, cannot be sent back or are liable to deteriorate or expire rapidly.
• The supply of sealed goods which are not suitable for return for health protection or hygiene reasons, if unsealed after delivery (e.g. sealed cosmetic products, underwear, earphones).

5. Return Process and Costs

• The Customer is responsible for arranging and paying the shipping costs of the return to our HUB in Leiria.
• We recommend using a tracked shipping service, as we are not responsible for damage or loss of products during return transport.
• The address for sending the return will be provided after initial contact by email.

III. Refund Policy

1. Refund Processing After receiving and checking the condition of the returned product(s) at our HUB, we will process the refund within a maximum of 14 days.

2. Refund Amount The refund will include the full amount paid for the returned products.

• If you return the entire order, we will also refund the standard shipping cost (equivalent to the cheapest shipping available on the date of purchase). If you chose a more expensive express shipping option, the extra amount will not be refunded.
• If you return only part of the order, the shipping cost will not be refunded.

3. Refund Method The refund will be made by reversal to the same payment method used for the original purchase.

4. Defective Products If the product has a manufacturing defect or does not match its description, the Customer is entitled to repair, replacement, a price reduction or termination of the contract (full refund), under the 3-year legal warranty. In this case, MYSHOPPERS will cover the collection and re-shipment costs. Contact us at contact@dreschnunes.eu with photos and a description of the problem.

Last Update Date: October 15, 2026